Customer Service & Ordering Info

Our Customer Service Representatives are available to assist you with orders, pricing requests, certificates of analysis, and reserving specific product lots.

If you don't find what you're looking for below, or in our FAQs, please contact us at: custservice@acciusa.com.

Order Information

Please provide the following information when placing your order:

• Company Name
• Billing Address
• Shipping Address
• Contact Name
• Telephone Number
• Fax Number
• Purchase Order Number
• Date Needed
• Products to be Ordered

  • Catalog Number

  • Amount & Unit (5 vials, 11 packages, etc.)

  • Specific Lot Number (if desired) ACC will ship the requested lot number if available; otherwise a substitute lot number will be shipped.

  • Any additional information that will assist in processing your order
    (description, required certificates, etc.)

Method of Payment

For United States

• Check (in US dollars) made payable to Associates of Cape Cod, Inc.
• Wire Transfer (contact Accounts Receivable for routing information)
• Credit Card (AMEX®, VISA®, MasterCard®).
  If payment is to be made by credit card, the following information is required:
  Type of Credit Card, Card Number, Credit Card Security Code Expiration Date of Card, Name (as it appears on the card).

Additional Information

ACC reserves the right to institute, modify or discontinue credit limits provided to customers at any time for any or no reason. 

The use of credit cards for payment may incur a fee, please see our Associates of Cape Cod, Inc. Terms and Conditions for ACC's policy on credit card usage.

All orders received before credit terms have been established, will require prepayment by credit card, check or wire transfer (see Method of Payment for additional information concerning payment options). A formal quote will be prepared and faxed to the customer for approval and payment before the order is shipped.

All orders received from areas that are represented by a distributor will be forwarded to that distributor for processing.

Orders are shipped via Fed Ex or UPS. Shipping charges may be added to your invoice or charged to a collect account. Collect Shipping via UPS requires a collect account number.

All discrepancies must be reported within 48 hours of delivery. No product may be returned without prior authorization from the Customer Service or Technical Service Department.

Disclaimer
Associates of Cape Cod, Inc (ACC) warrants that the material sold meets the quality standards at the time of shipment. Under this warranty, liability is limited to replacement of the product. ACC is not liable for any consequential damages or loss.