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Our customer service representatives are available to assist you with orders, pricing requests, certificates of analysis, and reserving specific product lots.

ORDER INFORMATION
Please have the following information available when placing your order:
  • Company Name
  • Billing Address
  • Shipping Address
  • Contact Name
  • Telephone Number
  • Fax Number
  • Purchase Order Number (unless paying by credit card)
  • Products to be Ordered and Amounts
  • Specific Lot Number (if desired). ACC will ship the requested lot number if available; otherwise a substitute lot number will be shipped.
  • Any additional information that will assist in processing your order (description, required certificates, etc.)
  • Ship Date Required
Method of Payment
  • Check (in US dollars)
  • Wire Transfer (contact Accounts Receivable for routing information)
  • Credit Card (AMEX,® VISA,® MasterCard®)

Information
For established US and Canadian customers not paying by credit card, the terms are Net 30. All prices are in US dollars. Prices are subject to change without notice. For all new customers four credit references are required before credit terms can be established.

Click here to download a Credit Application

All other orders received before credit terms have been established, will require prepayment by credit card, check or wire transfer (see Method of Payment for additional information concerning payment options). A formal quote will be prepared and faxed to the customer for approval and payment before the order is shipped.

All orders received from areas that are represented by a distributor will be forwarded to that distributor for processing.

Orders are shipped via Fed Ex or UPS. Shipping charges may be added to your invoice or charged to a collect account. Shipping via UPS requires a collect account number.

All discrepancies must be reported within 48 hours of delivery. No product may be returned without prior authorization from the Customer Service or Technical Service Department.

Disclaimer
Associates of Cape Cod, Inc (ACC) warrants that the material sold meets the quality standards at the time of shipment. Under this warrranty, liability is limited to replacement of the product. ACC is not liable for any consquential damages or loss.