Our customer service representatives are available to assist you with orders,
pricing requests, certificates of analysis, and reserving specific product
lots.
ORDER INFORMATION
Please have the following information available when placing your order:
- Company Name
- Billing Address
- Shipping Address
- Contact Name
- Telephone Number
- Fax Number
- Purchase Order Number (unless paying by credit card)
- Products to be Ordered and Amounts
- Specific Lot Number (if desired). ACC will ship the requested lot
number if available; otherwise a substitute lot number will be shipped.
- Any additional information that will assist in processing your order
(description, required certificates, etc.)
- Ship Date Required
Method of Payment
- Check (in US dollars)
- Wire Transfer (contact Accounts Receivable for routing information)
- Credit Card (AMEX,® VISA,® MasterCard®)
Information
For established US and Canadian customers not paying by credit card, the
terms are Net 30. All prices are in US dollars. Prices are subject to
change without notice. For all new customers four credit references are
required before credit terms can be established.
Click here to download
a Credit Application
All other orders received before credit terms have been established, will
require prepayment by credit card, check or wire transfer (see Method
of Payment for additional information concerning payment options). A formal
quote will be prepared and faxed to the customer for approval and payment
before the order is shipped.
All orders received from areas that are represented by a distributor
will be forwarded to that distributor for processing.
Orders are shipped via Fed Ex or UPS. Shipping charges may be added to
your invoice or charged to a collect account. Shipping via UPS requires
a collect account number.
All discrepancies must be reported within 48 hours of delivery. No product
may be returned without prior authorization from the Customer Service
or Technical Service Department.
Disclaimer
Associates of Cape Cod, Inc (ACC) warrants that the material sold meets
the quality standards at the time of shipment. Under this warrranty, liability
is limited to replacement of the product. ACC is not liable for any consquential
damages or loss.
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