Associates of Cape Cod, Inc.

Celebrating 35 Years of
Testing Excellence

Customer Service & Ordering Information

Our Customer Service Representatives are available to assist you with orders, pricing requests, certificates of analysis, and reserving specific product lots.

If you don't find what you're looking for below, or in our FAQs, please contact us at: custservice@acciusa.com

ORDER INFORMATION

Please provide the following information when placing your order:

Company Name
Billing Address
Shipping Address
Contact Name
Telephone Number
Fax Number
Purchase Order Number
Date Needed
Products to be Ordered

- Catalog Number

- Amount & Unit (5 vials, 11 packages, etc.)

- Specific Lot Number (if desired). ACC will ship the requested lot number
if available; otherwise a substitute lot number will be shipped.

- Any additional information that will assist in processing your order
(description, required certificates, etc.)

Method of Payment

For United States

Check (in US dollars) made payable to Associates of Cape Cod, Inc.
Wire Transfer (contact Accounts Receivable for routing information)
Credit Card (AMEX®, VISA®, MasterCard®).
If payment is to be made by credit card, the following information is required:
Type of Credit Card, Card Number, Credit Card Security Code Expiration Date of Card, Name (as it appears on the card).

Additional Information

For US and Canadian customers not paying by credit card, the standard terms are Net 30 days. ACC reserves the right to adjust credit status as customer credit history necessitates. Please refer to the Terms and Conditions accompanying your quotation or invoice.

Click here to download a Credit Application

All orders received before credit terms have been established, will require prepayment by credit card, check or wire transfer (see Method of Payment for additional information concerning payment options). A formal quote will be prepared and faxed to the customer for approval and payment before the order is shipped.

All orders received from areas that are represented by a distributor will be forwarded to that distributor for processing.

Orders are shipped via Fed Ex or UPS. Shipping charges may be added to your invoice or charged to a collect account. Collect Shipping via UPS requires a collect account number.

All discrepancies must be reported within 48 hours of delivery. No product may be returned without prior authorization from the Customer Service or Technical Service Department.

Disclaimer
Associates of Cape Cod, Inc (ACC) warrants that the material sold meets the quality standards at the time of shipment. Under this warranty, liability is limited to replacement of the product. ACC is not liable for any consequential damages or loss.

PRODUCT RESERVE OPTION

Upon request, Associates of Cape Cod, Inc. (ACC) will reserve specific lots of product for a period of up to one year. ACC’s Product Reserve Option applies to reagent products in accordance with the following terms:

Customer agrees to purchase the entire reserve by the reserve agreement expiry date, which can be up to one year from the order acceptance date. Accepted orders are firm, and no return of reserved orders will be allowed.
A standing purchase order or blanket purchase order is required. Shipments may be made on request and must reference the Reserve number or Purchase Order number.
Acceptance of a reserve by the customer and ACC shall be communicated by signing the reserve notification letter and faxing it back to ACC at (508) 540–8680.
For product still remaining on reserve within 30 days of the reserve expiration date, customer service will notify the customer that a final shipment and matching invoice for the remaining balance will take place within 30 days.