Customer Service & Ordering Information
FREQUENTLY ASKED QUESTIONS
How do I set up an account?
It is not necessary to set up an account in advance of placing your first order, however in order to expedite the ordering process and establish new credit terms we advise that you contact us with credit information before placing your order. Alternatively you may fax this information along with your first order. When you order for the first time, we will ask for the correct billing and shipping addresses and any necessary sales tax information that we may require. Each account may have multiple shipping addresses, but only one billing address. Once an account has been set up for you, your Customer ID Number (or account number) will appear on both the Packing List and Invoice for every order. Each time you order, you will need to provide a purchase order number or credit card information.
Your company may have more than one account with us. In addition to setting up multiple accounts if necessary to meet your needs, we currently assign separate Customer ID Numbers to accounts doing business with each of our three divisions:
- Associates of Cape Cod, Inc. (ACC)
- Associates of Cape Cod's Contract Test Service (CTS)
Does ACC/CTS accept Credit Card Purchases?
We accept MasterCard, Visa, or American Express cards, including government cards and ProCards. We require the following information in order to process your order for payment by credit card:
- Type of card
- Card number
- Expiration date of card
- Complete name of the person to whom the card is issued
For additional questions, please contact firstname.lastname@example.org