
Our customer
service representatives
are available to
assist you with
orders, pricing
requests and certificates
of analysis.
ORDER
INFORMATION
Please have the
following information
available when placing
your order:
- Company Name
- Billing Address
- Shipping Address
- Contact Name
- Telephone
Number
- Fax Number
- Purchase Order
Number (unless
paying by credit
card)
- Products to
be Ordered and
Amounts
- Specific Lot
Number (if desired).
Associates of
Cape Cod, Inc.
will ship the
requested lot
number if available;
otherwise a
substitute lot
number will
be shipped.
- Any additional
information
that will assist
in processing
your order (description,
required certificates,
etc.)
- Ship Date
Required
Method
of Payment
- Check (in
US dollars)
- Wire Transfer
(contact Accounts
Receivable at
ext. 2221 for
routing information)
- Credit Card
(AMEX,® VISA,®
MasterCard®)
Information
For established
US and Canadian
customers not
paying by credit
card, the terms
are Net 30. All
prices are in
US dollars. Prices
are subject to
change without
notice. For all
new customers
four credit references
are required before
credit terms can
be established.
Click
here to download
a Credit Application
Orders under
one thousand dollars
($1,000.00) will
be released immediately.
All other orders
received before
credit terms have
been established,
will require prepayment
by credit card,
check or wire
transfer (see
Method of Payment
for additional
information concerning
payment options).
A formal quote
will be prepared
and faxed to the
customer for approval
and payment before
the order is shipped.
All orders received
from areas that
are represented
by a distributor
will be forwarded
to that distributor
for processing.
Orders are shipped
via Fed Ex or
UPS. Shipping
charges may be
added to your
invoice or charged
to a collect account.
Shipping via UPS
requires a collect
account number.
All discrepancies
must be reported
within 48 hours
of delivery. No
product may be
returned without
prior authorization
from the Customer
Service or Technical
Service Department.
Disclaimer
Associates of Cape Cod, Inc. (ACC) warrants that the material sold meets the quality standards at the time of shipment. Under this warrranty, liability is limited to replacement of the product. ACC is not liable for any consquential damages or loss.
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