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Associates of Cape Cod, Inc.
Clinical Diagnostics

Clinical Diagnostics Customer Service

Customer Service Representatives are available to assist you with orders, pricing requests, Certificates of Analysis, and reserving specific product lots.

If you don't find what you're looking for below, or in our FAQs, please contact us at:


Please provide the following information when placing your order:

Method of Payment

Additional Information

For US and Canadian customers not paying by credit card, the standard terms are Net 30 days. ACC reserves the right to adjust credit status as customer credit history necessitates. Please refer to the Terms and Conditions accompanying your quotation or invoice.

Click here to download a Credit Application

Orders under one thousand dollars ($1,000.00) will be released immediately. All other orders received before credit terms have been established, will require prepayment by credit card, check or wire transfer (see Method of Payment for additional information concerning payment options). A formal quote will be prepared and faxed to the customer for approval and payment before the order is shipped.

All orders received from areas that are represented by a distributor will be forwarded to that distributor for processing.

Orders are shipped via Fed Ex or UPS. Shipping charges may be added to your invoice or charged to a collect account. Collect Shipping via UPS requires a collect account number.

All discrepancies must be reported within 48 hours of delivery. No product may be returned without prior authorization from the Customer Service or Technical Service Department.

Associates of Cape Cod, Inc. (ACC) warrants that the material sold meets the quality standards at the time of shipment. Under this warranty, liability is limited to replacement of the product. ACC is not liable for any consequential damages or loss.

© Copyright 2019 Associates of Cape Cod, Inc. 124 Bernard E. Saint Jean Dr., E. Falmouth, MA 02536, All Rights Reserved. Terms and Conditions
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