ORDER INFORMATION
Our customer service representatives are available to assist you with orders
and pricing requests.
Please provide the following information when placing your order:
- Company Name
- Contact Name
- Billing Address
- Shipping Address
- Telephone Number
- Fax Number (if an acknowledgment is required)
- Purchase Order Number (unless paying by credit card)
- Products to be Ordered and Amounts
- Any additional information that will assist in processing your order
(description, required certificates, etc.)
- Ship Date Required
Methods of Payment
- Check (in U.S. dollars made payable to Associates of Cape Cod, Inc.)
- Wire Transfer (Contact Accounts Receivable for routing information)
- Credit Card (AMEX,® VISA,® and MasterCard®)
Information
For established US and Canadian customers not paying by credit card, the
terms are Net 30. All prices are in US dollars. Prices are subject to
change without notice. For all new customers four credit references are
required before credit terms can be established.
Click here
to download a Credit Application
Orders under one thousand dollars ($1,000.00) will be released immediately.
All other orders received before credit terms have been established, will
require prepayment by credit card, check or wire transfer (see Method
of Payment for additional information concerning payment options). A formal
quote will be prepared and faxed to the customer for approval and payment
before the order is shipped.
All orders received from areas that are represented by a distributor
will be forwarded to that distributor for processing.
Orders are shipped via Fed Ex or UPS. Shipping charges may be added to
your invoice or charged to a collect account. Shipping via UPS requires
a collect account number.
All discrepancies must be reported within 48 hours of delivery. No product
may be returned without prior authorization from the Customer Service
or Technical Service Department.
Disclaimer
Associates of Cape Cod, Inc. (ACC) warrant that the material sold meets
the quality standards at the time of shipment. Under this warranty, liability
is limited to replacement of the product. ACC is not liable for any consequential
damages or loss. All products listed in the catalog are for research use
only. They are not intended for human diagnostic, food or drug uses. Temperatures
listed represent ranges: RT = room temperature; +4 = +2 to +8°C; -20
= -10 to -30°C; -70 = -70 to -80°C.
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