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Customer Service
ORDER INFORMATION
Our customer service representatives are available to assist you with orders and pricing requests.

Please provide the following information when placing your order:
  • Company Name
  • Contact Name
  • Billing Address
  • Shipping Address
  • Telephone Number
  • Fax Number (if an acknowledgment is required)
  • Purchase Order Number (unless paying by credit card)
  • Products to be Ordered and Amounts
  • Any additional information that will assist in processing your order (description, required certificates, etc.)
  • Ship Date Required

Methods of Payment

  • Check (in U.S. dollars made payable to Associates of Cape Cod, Inc.)
  • Wire Transfer (Contact Accounts Receivable for routing information)
  • Credit Card (AMEX,® VISA,® and MasterCard®)

Information
For established US and Canadian customers not paying by credit card, the terms are Net 30. All prices are in US dollars. Prices are subject to change without notice. For all new customers four credit references are required before credit terms can be established.

Click here to download a Credit Application

Orders under one thousand dollars ($1,000.00) will be released immediately. All other orders received before credit terms have been established, will require prepayment by credit card, check or wire transfer (see Method of Payment for additional information concerning payment options). A formal quote will be prepared and faxed to the customer for approval and payment before the order is shipped.

All orders received from areas that are represented by a distributor will be forwarded to that distributor for processing.

Orders are shipped via Fed Ex or UPS. Shipping charges may be added to your invoice or charged to a collect account. Shipping via UPS requires a collect account number.

All discrepancies must be reported within 48 hours of delivery. No product may be returned without prior authorization from the Customer Service or Technical Service Department.

Disclaimer
Associates of Cape Cod, Inc. (ACC) warrant that the material sold meets the quality standards at the time of shipment. Under this warranty, liability is limited to replacement of the product. ACC is not liable for any consequential damages or loss. All products listed in the catalog are for research use only. They are not intended for human diagnostic, food or drug uses. Temperatures listed represent ranges: RT = room temperature; +4 = +2 to +8°C; -20 = -10 to -30°C; -70 = -70 to -80°C.